Ilovetransfer Terms and Conditions
Ilovetransfer (in the following term and condition refered as 'we ') acts as an agent for third party transport supplier (the "Supplier"). The contract booking is between the customer and the supplier. It is essential that those binding terms and conditions are understood and adhered for any booking made as it gives the details of your right and obligation as subscriber of this services. These booking conditions, the site displayed information and your travel document constitutes the entire agreement.
Booking through our website a set of different transfer services do not constitute a "package" in a way that reflects the European Directive of 1990 concerning package travel, package holidays and package tours. Each booking is an independent service contract between the Supplier and the customer.
The agreement is legally binding according to the terms and conditions which must be read and agreed before making the booking. The contract is between the supplier and the customer, we act as an agent for the count of the third party supplier.
Ilovetransfer is registered in Spain under the registration number 44310253V at C/La Naval 92 in La Palmas de Gran Canaria. The company is also registered under as touristic agent under registration number I-0003538.2.
Ilovetransfer is available under the following means of contact:
Telephone: + 34 6777 94 076
Our complaint book is available on Thursdays from 09:00 to 11.00 at C/La Naval 92 3c 35008 Las Palmas de Gran Canaria, Spain.
The person making the booking online, must be an adult and act either for his own account, for on behalf of other passengers, who must have agreed and accepted for this booking to be made, these full terms and conditions by clicking the confirmation box. The booking is confirmed only when the full payment is received, we will then send an email to the supplier with your booking details, the customer will also received a confirmation email, acting as a voucher, to be showed the day of the transfer.
Payment made are non refundable, unless the booking is cancelled either by the supplier or the customer. We reserve the right to cancel invalid bookings. It is the customer responsibility to ensure that the travel details are correct prior to travel. We are not responsible, nor is the supplier, for mistakes made or incorrect information given by customer at booking stage and for any additionnal cost arising from these wrong information provided.
Child seat policy
Until 12 years old children must use a suitable child seat in private transfer vehicle or until they reach 135 cm according to the European Law, Licensed Taxi are not compelled by Law to provide child seat. If there is no child seat, children over 3 years old may travel as long as they fasten the seatbelt. Children under 3 years old may travel at the rear of the vehicle without safety restraint.
If you travel with a wheelchair, folded or non folded, it is essential that you ensure the correct vehicle is being booked. We suggest that you contact us to validate your booking or add a note to the booking, failure to do so, may result in service issue locally the day of the transfer for which we cannot be held responsible
Last minute booking
Booking can be made up to 48h00 prior to the travel date, for booking request travelling within a 48h00 timeframe please email us and we will check availability.
The traveller name and address details must be be displayed on the luggage during the transfer, two pieces of luggage ( one suitcase not exceeding 70cm x 40cm x 20cm and another piece of hand luggage are the maximum accepted per person per transfer. Excess luggage must be advised at the time of the booking, otherwise the transfer may be refused, or extra cost may apply when arriving in resort.
Travelling with ski, surfboard, golf equipment, wheelchair or any other bulky equipment, must be notified at booking stage as extra charges may apply to suit those items in the right vehicle.
Vouchers must be held by passengers at all time, we are not responsible if a transfer is missed resulting from the failure to show your voucher to the supplier. If your flight is delayed, or diverted, please make contact with the number advised on the voucher to advise the supplier. We are not responsible nor accountable for extra cost resulting from the customer being late for his transfer.
At airport the driver will be waiiting for up to 60 minutes after the arrival time of the flight or the agreed pick up time booked , whichever is the latest. After this time if the client have not showed up the driver will be realeased unless the client advised of the delay by calling the emergency number in the voucher, in which case based on availablity the driver may be able to wait. The additionnal waiting time may incur in a charge payable on the spot by the customer.
At hotel or pick up in city, the waiting time is 10mn after the agreed pick up time, passed this time the driver will be realesed and full cost applied.
At station or Port the pick up time is 20mn after the arrival time of the train or boat, or the booked pick up time whichever is the latest. After this time if the client have not showed up the driver will be realeased, unless the client advise of the delay by calling the emergency number in the voucher, in which case based on availablity the driver may be able to wait. The additionnal waiting time, may incur a charge payable on the spot by the customer.
We, acting as a booking agent, have no responsibility for the supply of the transfer. Our responsibility is limited to the information we published on the site, and passing the information of your booking to the supplier. Claim for illness, injury, death or loss of any kind occuring during the tranfer must be made with the supplier, we have no liability in the transfer service being delivered , we only accept liability for complaint resulting from our own negligence. In case we are deemed liable, our responsibility to the customer is limited to twice the cost of the booking, we are not accontable for third party expenditure resulting from any delivery issue with the transfer itself, such as included but not limited to hotels, planes, taxi bills etc.... The description of the transfer has been provided in good faith, we are not accountable if there is any mistake in the information provided by the supplier.in case our negligence is proven, we do not limit responsibility for death or personnal injury
For situation of force majeur, whose circumstances are beyond our control, we cannot be held accountable for service cancelled or altered, both for the delivery of the said service and if any additionnal cost arise. Such circumstances may include but are not limited to terrorist activity, demonstration, weather conditions, road hazards, natural disaster, act of the authority, industrial dispute, acciddent, law enforcement operation or any event outside of our control.
We will investigate all complaints, except those resulting from the non respect of our terms and conditions. For any complaints arising in resort, please contact the local supplier, it is also essential that you contact us as soon as any conditions likely to cause a complaint arise so that we can endeavour to sort it whilst in resort. Complaint must be received by writing no later than 28 days after your latest transfer and sent to email@example.com. Any complaint received later may not be investigated as this may affect the right to make a claim.
Our complaints book is available at the address and timetable given above.
The terms and conditions may be changed from time to time, it is the customer duty to check those. The customer transfer is regulated by the terms and conditions in place at the time of your transfer and by any change in the term of condition which will occur a posteriori. The right of the third party are limited to the member being part of this agreement, if any illegal term is deemed invalid, it would be deleted, however this does not affect the rest of the term which remain enforceable. Our contract is governed in accordance to Spanish Law, the customer agrees to submit to the exclusive jurisdiction of the Spanish Law. Those terms and conditions replace all others previously applicable for the use of this website and for the service conditions booked on behalf of the provider of service, with whom you have entered the contract with.
Change made to your service by the supplier
If any change needs to be made by the supplier to the contracted service, of which are made aware, every effort will be made to provide the service at no additionnal cost, however we cannot accept any accountability other than passing the informatioin we would have been supplied with .
Price and payment
Prices may change on a daily basis, the only valid prices is the one confirmed at booking stage and paid for. If for any reason the price displayed online and on your order was less than the correct price, we may decide to cancel the booking and make a full refund to the customer or we may contact you and you may decide to keep the booking at an additionnal supplement. You will receive a full refund if you wish to cancel your booking.
Payment made on line may result in an additional charge issued by the payment internet provider allowing us to us their technology to receive payment ( such as Paypal or other institution ), this additionnal charge will be added to your booking at payment stage. Until a full payment has been received for your booking, your contract with the supplier is not valid , once the payment has been received either directly from the customer or by a third party acting on behalf of the lead customer, then the contract with the supplier become fully enforceable.
We will contact the supplier on your behalf for any specific request, however we cannot guarantee that this will be met. We cannot be held responsbile for failure from the supplier to deliver your request.
Cancellation and amendment policy
Amendments to your booking can be made free of charge online or by contacting us up to 48h00 prior to the travel date. Price increase may result from the change, this will have to be paid by the customer at the time the amendment is made. Any amendments made during the weekend for a service on Monday are not accepted and charges may apply.
Modification or cancellation made 48h00 or less, prior to the travel date may be charged in full. Cancellation made after 48h00 prior to the travel date may be charged 100%, cancellation made beyond 72h00 are free of charge .
For bookings were more than 9 people are travelling together, the booking can be cancelled 10 days prior to departure, anytime after full cost will apply.